Privacy Policy

Welcome to YOCCA CRAFT STUDIO (https://yoccacraft.com). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you shop with us online.

1. Information We Collect

When you visit or shop on our website, we may collect:

  • Personal details: Name, email address, phone number, shipping and billing address, GSTIN (if applicable).

  • Order and payment details: Payment information is processed securely via our payment gateway partner Razorpay; we do not store your full card or bank details.

  • Technical data: IP address, browser type, device data, and pages visited.

  • Other data: Information you voluntarily provide through contact forms, chats, calls, or emails.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Communicate order updates, shipping details, and invoices

  • Provide customer support

  • Improve our website, products, and services

  • Send marketing updates, offers, and promotions (you can opt out anytime)

  • Meet legal, accounting, and tax obligations

3. How We Protect Your Data

  • All sensitive data transmitted on our website is protected with SSL encryption.

  • Payments are securely processed by Razorpay, which complies with PCI DSS standards.

  • Access to personal data is limited to authorized team members only.

4. Sharing Your Information

We respect your privacy and do not sell or rent your data to third parties.
We may share your data only with:

  • Service providers such as courier and logistics partners to fulfill orders

  • Payment processors like Razorpay to handle transactions

  • Legal authorities when required by law

5. Cookies

Our website uses cookies to:

  • Enhance and personalize your shopping experience

  • Analyze site traffic and usage

  • Remember items in your shopping cart

You can manage or disable cookies anytime in your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data (unless we need it for legal reasons)

  • Opt out of marketing communications at any time

For any requests, please contact us using the details below.

7. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:
📧 Email: yoccacraft@gmail.com
📞 Phone: 9778283833 / 8075626160
📍 Address: GHSS Road, Udma, Kasaragod, Kerala, India